How often do we react with wonder and delight when a delivery order is correct? Or when the computer functions normally? Or when a fellow co-worker properly does their job? Probably rarely. Perhaps never. Yet how quickly do we glaringly notice the inverse? When the order is screwed up. The laptop hangs. Our co-worker drops the ball.
The Curse of Fault Awareness
The Curse of Fault Awareness
The Curse of Fault Awareness
How often do we react with wonder and delight when a delivery order is correct? Or when the computer functions normally? Or when a fellow co-worker properly does their job? Probably rarely. Perhaps never. Yet how quickly do we glaringly notice the inverse? When the order is screwed up. The laptop hangs. Our co-worker drops the ball.